Frequently asked questions

FAQ


If you can’t find answers to your questions, contact us at contact@toneoflifegongs.com

What makes Tone of Life Gongs special?

Our gongs are the result of a collaboration between Tom Soltron and master gong maker Johannes Heimrath. Unlike mass-produced instruments, we do not aim for a “cosmetic” perfection; instead, we value the “traces of work” and biography of the piece. Our focus is entirely on the depth and transformative power of the sound.

Where are the gongs made?

They are hand-crafted using high-quality Nickel Silver alloy, drawing on the rich tradition of German gong making.

What types of gongs do you sell?

We offer gongs tuned to the energies of the elements and nature, including Earth, Water, Fire, Air (Cosmo), Shemoon, Sun, and Stardust. We also offer the Dance Gong (perfect for handheld/outdoor use) and the Dream Gong.

Do gongs come with mallets and bags?

Generally, gongs are sold as standalone instruments. Mallets, bags, and stands are usually sold separately unless stated otherwise in a specific bundle.

Do you ship internationally?

Yes, we ship worldwide.

How much is shipping?

Shipping costs are calculated at checkout based on the weight and size of your order and your delivery address.

How long will my order take to arrive?

In-Stock Items: Usually dispatched within 14 working days.

  • EU: ~3–5 working days transit time.
  • Outside EU: ~5–7 working days transit time (plus customs clearance).

Waiting List: If an item is out of stock, we will provide an estimated delivery time based on the production schedule.

Can I pick up my order in person?

Yes! You can choose “Pick up from store” at checkout and collect your order from our location in Vilnius, Lithuania.

Will I be charged customs or import duties?

If you are ordering from outside the European Union (EU), you are responsible for any local customs, import taxes, or duties charged by your country. Tone of Life Gongs is not responsible for these fees.

What is your return policy?

You must contact us to request a Return Merchandise Authorization (RMA) number before sending anything back.

Who pays for return shipping?

The customer is responsible for return shipping costs. Shipping charges and custom fees from the original order are non-refundable.

What if my gong arrives damaged?

Please inspect your package immediately upon arrival. If there is damage, notify us immediately so we can assist you.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard) and payments via Paysera.

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