All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you about delivery time and put your order on our waiting list.<\/p>\n
Items offered on our website are available for delivery all over the world. You can also pick your order up from our store in Lithuania by choosing the delivery method: Pick up from the store.<\/p>\n
An estimated delivery time will be provided to you once your order is placed. For items in stock, delivery times are estimated and commence from the date of shipping, rather than the date of order. For times on the waiting list, delivery time will be estimated based on production completion but may vary in time. \u00a0Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.<\/p>\n
Unless there are exceptional circumstances, we make every effort to fulfill your order within 14 working days from the date of your order.<\/p>\n
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Standard shipping time in the EU is between 3-5 working days. Countries outside the EU can expect 5-7 working days plus customs clearance time which may vary from country to country. \u00a0Products may be shipped in separate packages.<\/p>\n
Please note that the shipping service providers are separate entities. \u00a0Tone of Life Gongs has no influence over their practices, rules and regulations. \u00a0We source shipping companies based on their marketplace reliability and price.<\/p>\n
Shipping costs are calculated based on weight and size of your order. This will be calculated on the checkout page before you proceed the payment. \u00a0Please be aware that Tone of Life Gongs is not responsible for local Customs import taxes which may apply to countries outside of the EU.\u00a0<\/strong>We can pay them after mutual agreement and receiving additional payment from You for local Import Duties and Import Taxes in your country.<\/p>\n If there is any damage to the packaging on delivery please make photo of damage and contact us immediately at contact@toneoflifegongs.com <\/a><\/p>\n5. Damaged Items in Transport<\/h2>\n
6. Questions<\/strong><\/h2>\n