Returns and Refund Policy
Thank you for shopping at Tone of Life Gongs
If you are not entirely satisfied with your purchase, we are here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product is not used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
By email: contact@toneoflifegongs.com
Send the product with its original packing and the receipt or proof of purchase, to: UAB “Tone of Life Gongs” M. Sležiavičiaus g. 7, LT-06326 Vilnius Lithuania. Kod 305364509 Eu VAT LT100012817317
Shipping charges
Shipping and possible customs charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping, any additional custom charges which may apply if your address is outside of the EU and for the risk of loss of or damage to the product during shipping, both to and from Tone of Life Gongs.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: contact@toneoflifegongs.com